Mould
We try to do our best to remove mould from areas however mould can be embedded into silicon, grout, and other areas. These areas will require a specialist to restore them to a normal state.
Damp Spots
Damp spots can happen anywhere in the house, often the drywall plaster can get affected. We put complete effort into removing mould and any type of marks because of damp spots. However, it is unlikely that these spots vanish properly. Once the moisture exceeds in the area those marks will be visible again.
Damp Spots
Damp spots can happen anywhere in the house, often the drywall plaster can get affected. We put complete effort into removing mould and any type of marks because of damp spots. However, it is unlikely that these spots vanish properly. Once the moisture exceeds in the area those marks will be visible again.
Complete Wall Cleaners
During wall cleaning, we spot the insect marks and do clean them properly. Whereas, in the requirement of full wall cleaning a little more time and effort requires to get a difficult result. A requirement of a full wall comes if the marks are beyond normal stains.
Discolouration
With time, grout, toilets, and plastics often discolour and it is highly unlikely to bring back them into their original colour without skilled help. We can invest our commercial experience efforts to clean the items but discoloration is not part of that.
Tile and Natural Rock Stains
We do our best to remove stains, however due to the composition of the tiles or benchtops it is not possible to remove stains without specialist intervention.
Ceilings
Ceilings are not part of our cleaning services.
Dangerous Areas
Any specific areas considered dangerous and difficult for them to operate are not part of the cleaning such as broken switches, rubbish, bio waste, or any other hazard that can seem dangerous.
Height
Our cleaners do not clean at heights. No cleaning in which there is a requirement for the ladder is not performed. To illustrate, windows on a specific floor on the height of the unit complex.
Garage walls
Garage walls do not come in our cleaning part.
Additional Items
Items such as fridges, furniture, or any items not listed in the inclusions will not be cleaned unless both the parties are on the same page and mention the things in writing.
Furnished (If Applicable)
We will not clean inside cupboards if items are not removed from there.
Kitchen Items (Furnished if Applicable)
We do not clean nor warrant all kitchen items that occupy cupboards and drawers.
Furnished Property Exclusions
We do not clean or warrant picture frames, vases, lamps, clocks, fruit bowls, linen, and any item that may be decorative.
Bond Back Guarantee (T’S & C’S Apply) Exclusions With Dazmate Cleaners
We will clean outside glass up to two stories, excluding glass at heights or difficult access. Therefore, due to weather circumstances, we cannot guarantee this.
Outside Areas
Outside areas are areas that cannot be fully protected from weather elements. For instance, balconies and patios, or any other area that cannot be completely closed off such as an outside area of a house with only three walls.
According to our inclusions, we can provide cleaning to any part of the outside areas, whereas due to unpredictable weather conditions we cannot guarantee those areas.
Post Pest Control.
We cannot take responsibility and do not warrant items post pest control that may require additional cleaning directly related to the professional Pest Control. For instance, dead insects or animals that have accumulated due to Pest control being applied to the property.
Garage
We do not guarantee any cleaning inside or outside of the garage.